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Privacy Notice My Horsez

Last updated: 16 March 2026

This Privacy Notice explains how we, Lirio Games B.V., acting as My Horsez, domiciled at Lange Amerikaweg 55, 7332 BP Apeldoorn and registered with the Dutch Chamber of Commerce under registration number 96985933 (“My Horsez” or “we”) collect and process your personal data when interacting with our website [https://www.myhorsez.com/] and/or using our mobile app (collectively: the “Services”). This Notice also informs you about how we protect your personal data and the rights and options you have to control your data.

Please read this notice carefully and regularly consult it when using our Services, as it may be necessary for us to amend this notice from time to time. We aim to update you in the event we make substantive changes to the way we process your personal data, for example by providing a notice in our Services or sending you a notification via email.

 

1. What types of personal data do we collect and process?

By “personal data” in this privacy notice, we mean all data that can be directly or indirectly traced back to you as an individual. Depending on how you use our Services, we collect and process data that you ask us to process or data that we collect through other means. Please note that there may be third parties that also collect your personal data, such as third-party app store providers you may use to access our Services. We are not responsible for this data collection and refer you to such respective third-party privacy notices for information on how such third parties collect, process and share your personal data.

When interacting with our Services, we collect and process the following categories of personal data:

• Contact Data you provide to us when registering an account with us, contact our customer service, moderation service and/or register for our newsletter(s) or marketing communication, such as your first name, your email address and your country of residence.
• Account Data you provide when registering an account with us, such as your username, password and date of birth.
• Technical Data, such as your IP address, device and network connection information, device type and settings, browser type, operating system, logging information (such as log in attempts, error messages, IP address and troubleshooting data) and other information provided by your system. This is data we collect automatically when you interact with our Services.
  Note: Some of this Technical Data is collected through cookies. We refer to Section 8 for more information on our cookie use.
• Analytical Data, such as your interaction with our Services, including which pages or features you use, click behavior, and other usage statistics.
• In-game Transaction Data, which is data we collect from you and third parties when you process purchases through our Services, such as the items you have bought, your account ID and date and time stamps.
• In-game Social Data with respect to communications and interactions with other users of our Services, such as your social connections and communications on our Services.
• Other personal data you may share with us, such as your gender, data concerning your interactions with our customer support or moderation services.

 

2. Why we process your Personal Data?

Purpose of processing	Categories of personal data	Corresponding legal basis
Providing you with our Services	Contact Data Account Data Technical Data In-game Social Data	This is necessary for us to fulfill our contract with you when you if you wish to access our Services
Creating and managing your account	Contact Data Account Data Technical Data Other personal data (optional)	This is necessary for us to fulfil our contract with you to create and manage your account. Any optional account data provided by you is collected on the basis of your explicit consent, which may at all times be withdrawn.
Processing and managing your in-game purchases, payments and entitlements	Contact Data Account Data Transaction Data	This is necessary for us to fulfil our contract with you when you purchase items in-game.
Developing and improving our Services	Account Data Technical Data Analytical Data In-game social Data	It is our legitimate business interest to develop, analyse and optimize the delivery of our Services (including by understanding how you use the Services) and to develop new services or products
Customer support / Moderation	Contact Data Account Data Other Personal Data	It is our legitimate business interest to provide customer support to you
Marketing communications and promotion of our Services	Contact Data	It is our legitimate business interest to market and promote our Services. If and where required by applicable law, we will ask your explicit consent for processing this data, which may at all times be withdrawn.

 

3. Do we process personal data of minors?

Our Services are only available to individuals aged 13 or older. We do not knowingly collect or process personal data within our Services from minors aged below 13. If we learn we have collected or received personal data from anyone under the age of 13, we will delete such data unless we have explicit consent from parents or legal guardians to process such data. Please contact us if you believe we might have collected or received data from minors under the age of 13.

 

4. Who do we share personal data with?

Where relevant and necessary, we share your personal data with the following third parties:

• Our third-party service providers for providing the Services, such as our website and hosting providers, backup services, application monitoring and error tracking services and feature management platforms (e.g. for controlled rollouts).
• Our third-party payment service providers for executing payments within our Services.
• Other parties with whom you choose to share your personal data with, depending on how you use our Services. For instance, social media platforms or other platforms.
• Public authorities, justice and law enforcement, fiscal authorities and other authorities assigned with investigative powers or public authority, to the extent we are legally required or have legitimate interests to do so.
• With professional advisors, investigators, or credit reference agencies to the extent we are legally required or have legitimate interests to establish, exercise or defend our legal rights, or prevent or detect crime and fraud.

We do not sell or share identifiers, internet or similar network or activity data with our third-party marketing partners, nor do we “sell” or “share” the personal information of known minors.

 

5. International transfer of your personal data

We try to process your data within the European Economic Area (EEA) as much as possible. Sometimes it is necessary to transfer your data outside the EEA to a country which does not provide the same level of data protection, for example if one of our third-party service providers is located outside of Europe. When we transfer your data outside the EEA, we ensure that this is done in accordance with applicable data protection laws and that the protection of your data is adequately safeguarded, for example by ensuring we have agreements in place based on the EU standard contractual clauses for international transfer of personal data. If you would like to receive more information on the safeguards taken, please contact us via info@myhorsez.com

 

6. The storage and security of personal data

We have taken appropriate technical measures to as much as reasonably can be expected secure your personal data against loss or other forms of unlawful processing. These measures ensure a security level that is appropriate to the data we process and the industry we’re operating in. These security measures include regular software updates to our server (for example security and firewalls updates), encrypted storage of your passwords on our servers and an SSL connection to encrypt website traffic. Please note, however, that due to the nature of our Services, we cannot guarantee that your personal data will at all times be protected, secured or available.

 

7. Retention period of your personal data

We do not process or store your personal data longer than necessary for the purpose for which it was received. As a general rule, we will retain your personal data for the duration of your interaction with our Services (meaning until you terminate your user account), unless a shorter retention period is required under applicable laws. After termination of your account, we will retain some of your personal data for an additional period of maximum 3 years, unless you explicitly instruct us to delete all your personal data sooner. PLEASE NOTE that once you have instructed us to delete your personal data, all your account history data will be lost and you will no longer be able to retrieve your account after 60 days following such request.

We will anonymize your personal data after deletion of your account and your request to delete your personal data. Such anonymization process is irreversible after 60 days. We may keep some of your personal data even after a deletion request if we have a legal basis to do so. For example, we can retain your personal data for the period of time that enables us to:

• fulfil our legal obligations, including legal retention periods;
• initiate, investigate or defend against legal claims;
• address your questions, requests or complaints; and
• keep our records for analysis and audit purposes.

 

8. Cookies

To ensure the best possible functioning of our Service, cookies are used. A cookie is a small file sent by our website or mobile app and placed on device(s).

Session cookies
To store your login session, a session cookie is placed. With the help of this cookie, we store data and preferences during the period you visit our website (the session). This cookie ensures that we know if you are logged in and which account you are logged into. This cookie is deleted at the end of your session.

Analytical cookies
In order to understand how visitors use our website and optimize its usage, we utilize analytical cookies.

Therefore, we place cookies from Google Analytics. Further information regarding Google Analytics' policies can be found here: [https://www.google.nl/intl/nl/policies/privacy/]. For privacy purposes, we have configured Google Analytics to mask the last octet of the IP address. Additionally, data sharing is disabled. Google Analytics cookies are retained for a maximum of 2 years.

Google is located in the United States. Consequently, your data may be transmitted, stored, and processed in the United States. The transfer of this data is based on the EU-US Privacy Shield Framework, ensuring an appropriate level of protection for the processing of personal data.

We use Amplitude for product analytics. Amplitude helps us understand how players interact with the game so we can improve features and fix issues. Amplitude collects a pseudonymous identifier and general usage events such as logins, level-ups, and purchases. No directly identifiable personal data (such as name or email address) is sent to Amplitude. Data is processed and stored within the European Union. Amplitude cookies are only placed after you give consent via Cookiebot (statistics category). Amplitude statistical cookies are stored for a maximum period of 12 months. More information can be found in Amplitude's privacy policy: [https://amplitude.com/privacy].

Marketing cookies
To ensure our advertisements reach the appropriate audience, we employ marketing cookies.

Therefore, we place cookies from Meta and TikTok. Please refer to the Cookie Declaration by Cookiebot below.

Disabling and removing
Would you like to disable or remove cookies? You can do so via the form at the bottom of this page or through your browser settings. Please consult your browser's help function to learn how to do this.

Note: It is possible that, after disabling/removing cookies, certain parts of the website may no longer function/be accessible.

Social media and links
On our website, you may encounter links to external websites. By clicking on a link, you will navigate to a website outside of My Horsez. These external websites may use cookies. We kindly refer you to the cookie or privacy statement of the respective website.

 

9. Your rights

We respect the rights granted to you under applicable data protection laws. Depending on your location and such applicable laws, these may include the right to access your personal data that we hold about you, to rectify or erase certain personal data, to restrict processing of your personal data, to get an electronic copy of your personal data for purposes of transmitting it to another company, the right to opt out of “sales,” “sharing” for cross-contextual behavioral advertising, or targeted advertising and the right to be free from discrimination relating to the exercise of any of your privacy rights. These rights may be subject to certain limitations or restrictions as allowed or imposed by applicable laws, if this is the case we will let you know in our communications with you.

In addition, where we rely on our legitimate interest to process your personal data, you have the right to object to such processing, wholly or partly, on grounds related to your particular situation and in accordance with the laws applicable to you. For instance, depending on your country this may include a right to opt-out to marketing communications via an opt-out link in the respective marketing message.

Where we rely on your consent to process your personal data, you have the right to withdraw your consent at any time.

You may also have a right to appeal a decision we make relating to requests to exercise your rights under applicable local law. To exercise any of your rights (including your right to appeal), please send an email to info@myhorsez.com or contact our customer support through our ServiceDesk https://www.myhorsez.com/en/ticket/index.

You may also be entitled to lodge a complaint with your local data protection authority. For the Netherlands, this is the Autoriteit Persoonsgegevens.

If we are the data controller, we aim to process your request within 4 weeks. If we are only the data processor, we will refer your request to the data controller, who will then handle your request.

Authorized agents wishing to exercise rights on behalf of an individual may use the submission method noted above. We will honour a request from an authorized agent provided if the agent can provide a written authorization from the individual to the authorized agent to act on their behalf, we are able to verify the individual’s identity and the agent submits proof of authorization.

 

10. Contact Details

You can contact us at the address noted at the start of this Privacy Notice, or by sending an email to info@myhorsez.com. Additionally, you can contact us by contacting our customer ServiceDesk https://www.myhorsez.com/en/ticket/index.

 

11. Changes

We reserve the right to make changes to this privacy notice. The changes will take effect at the announced time of entry into force. We will take reasonable measures to inform you of any material changes to this notice in advance. Please refrain from accessing or using our Services, if you do not agree with the way we process your personal data, as communicated through this notice or any update thereto.

TERMS OF USE

Version : 01-12-2025

INTRODUCTION

Please read these Terms of Use (“TOU”) carefully, as it constitutes a legally binding agreement between you and Lirio Games. These TOU include the applicable terms and conditions when using MyHorsez and related services.

By creating an Account and/or playing MyHorsez, you acknowledge that you have read, understand, and agree to be bound by these terms. You also agree to be bound by the additional rules, available at [Rules]. In case you do not agree to these terms, you must not create an Account or play MyHorsez.

Access to MyHorsez is granted to individuals who are 18 years old or above at the time of registration. If you are younger than 18 years old, you need to get permission from your parent(s) or legal guardian(s) to use MyHorsez, and they must read and accept the TOU on your behalf. By registering, you expressly affirm that you are 18 years old (or older) or that you’ve gotten the consent of your parent(s) or legal guardian(s).

PRIVACY

We believe it is important to be transparent about how we process your personal data. For more information we refer to our privacy policy which can be found at [Privacy Policy].

1. Terminology

   The following definitions are used in the TOU:

   “Account” means a personal account created by you to play MyHorsez;

   “TOU” means this end user licence agreement, including any amendments to this end user licence agreement from time to time;

   “Pluscoins” means in-Game credits purchased by the User for money;

   “MyHorsez” means the game created by Lirio Games and known as MyHorsez, as modified, patched, updated and upgraded from time to time by or with the authorisation of Lirio Games;

   “Intellectual Property Rights” means all copyrights, database rights, trade marks and other intellectual property rights wherever in the world, whether registrable or unregistrable, registered or unregistered, including any application or right of application for such rights;

   “Lirio Games” means Lirio Games B.V., a company incorporated in the Netherlands (KVK number 96985933) having its address at Lange Amerikaweg 55, 7332 BP, Apeldoorn;

   “Premium Subscription” means any subscription that can be purchased within MyHorsez at any given time;

   “Term” means the term of this TOU, commencing in accordance with Clause 10.1 and ending in accordance with Clause 10.2 or applicable legislation;

   “Update” means a hotfix, patch or version update or upgrade (minor or major) to the Game;

   “User” means the person to whom Lirio Games grants a right to use MyHorsez under this TOU in accordance with the preamble to this TOU. Alternatively, the User will be referred to as “You” in this TOU;

   “User Generated Content” means all works and materials (including text and images) that the User submits to MyHorsez or has created in MyHorsez;

   “Virtual Goods” are all virtual goods in MyHorsez, including but not limited to coins (virtual game currency), ranches, horses and other items that are a part of MyHorsez

2. Account

   1. In order to access and start playing MyHorsez, you need to create an Account by entering a user name and the requested personal information on the website. To be able to make an account, you must be at least 18 years old or have permission from your parent or legal guardian.
   2. When creating an Account, you must always give us accurate and complete information, including your date of birth and e-mail address. Please make sure that this information is accurate and up to date at all times.
   3. You will comply with the following obligations relating to your Account:
      1. You will keep the information to log-in to your Account secret and will not share this information with anyone else. You are not allowed to let anyone else play on your Account. Please know that everything that happens on your Account is your own responsibility;
      2. You will only use your Account in a non-commercial manner. This means that you are not allowed to use your Account in any way to make money, such as by selling in-game items or by selling your Account.
   4. You are not permitted to create or own more than one account per server. Using multiple accounts simultaneously on one server is also not allowed. In case Lirio Games discovers that you have more than one Account on a server, all Accounts on that server will be terminated immediately.
   5. Your Account can be suspended and/or terminated in case you are acting in violation of:
      1. The terms and conditions of this TOU;
      2. Any other regulation or policy applicable to the use of MyHorsez;
      3. Any applicable laws.

3. Rules of conduct

   1. You will comply with the following obligations when playing or making use of MyHorsez:
      1. You will not copy, modify or create derivative works of MyHorsez or any part of it;
      2. You will not distribute, transfer, sublicense, lease, lend, rent, grant a security interest in or otherwise provide access to MyHorsez to any third party;
      3. You will not buy, sell or transfer (the contents of) your Account of MyHorsez;
      4. You will not modify, alter, edit, adapt or create derivative works of MyHorsez;
      5. You will not reproduce, decompile and/or reverse engineer MyHorsez, except if this is authorized by mandatory law;
      6. You will not conduct any systematic or automated data collection activities (including scraping, data mining, data extraction and data harvesting);
      7. You will not delete, remove, disable or circumvent any security protection measures, anti-cheating measures or proprietary notices in or associated with MyHorsez;
      8. You will not violate any law, rule and/or regulation.
   2. We think it is important that MyHorsez is a safe and enjoyable for everyone and the use and/or access to MyHorsez for harmful activities is expressly prohibited. Therefore you will comply with the following rules of conduct:
      1. You will not cheat when playing MyHorsez or take unfair advantage of errors and/or bugs in MyHorsez;
      2. You will not share information and/or content that is misleading or untruthful;
      3. You will not share information and/or content that is libelous, defamatory, abusive, harassing, threatening, bullying, racist, discriminatory or hateful;
      4. You will not share information and/or content that is erotic and/or pornographic;
      5. You will not share information and/or content that contains hyperlinks, torrents or similar information that includes and/or refers to material that infringes the rights of third parties;
      6. You will not share information and/or content that contains commercial, charitable and/or idealistic communication;
      7. You will not share information and/or content that contains viruses, malware, Trojan horses, worms, bots or other (malicious) software;
      8. You will not share information and/or content that contain tools and/or solutions with which MyHorsez can be examined and/or used in an improper way;
      9. You will not share information and/or content which infringes the rights, reputation of interests of Lirio Games and/or third parties;
      10. You will not share information and/or content which is unlawful;
      11. You will not publicly name and/or reveal the identity of any other player;
      12. You will not impersonate another person or falsely imply that you are an employee and/or representative of Lirio Games
      13. You will not interfere with or disrupt any server and/or network used to support or provide MyHorsez and/or any service provided by Lirio Games (including any hacking or cracking into MyHorsez);
      14. You will not interfere with and/or disrupt another player’s use of MyHorsez or any service provided by Lirio Games;
      15. You will not negatively affect other players’ enjoyment of MyHorsez.

4. Pluscoins & direct purchases

   1. Lirio Games offers the possibility to Users to purchase Pluscoins or the direct purchase of Virtual Goods, which can be used in MyHorsez.
   2. When you purchase Pluscoins or Virtual Goods, Lirio Games provides you with a limited license to use the Pluscoins/Virtual Goods in MyHorsez. Please note that Pluscoins/Virtual Goods are stored on the servers of MyHorsez and cannot be downloaded onto your own device(s). While you as a User may benefit from using Pluscoins/Virtual Goods in MyHorsez, you do not obtain any ownership rights in respect of the Pluscoins/Virtual Goods.
   3. The price for the purchase of Pluscoins/Virtual Goods is shown when making the purchase in MyHorsez. You can pay using the indicated payment methods. Prices include any applicable taxes.
   4. Obvious errors and obvious mistakes in prices are not binding. This includes situations where Pluscoins/Virtual Goods or the items which can be bought with Pluscoins are priced incorrectly. Lirio Games will let you know that something was priced incorrectly and then you will have the option to (still) buy the items for the correct price. If you are not interested in that, we will cancel your purchase and you will receive a full refund of the payment you made earlier.
   5. You understand and agree that:
      1. You are not allowed to trade, exchange and/or sell the Pluscoins & Virtual Goods for real-world money;
      2. Pluscoins & Virtual Goods will be deleted and/or lost when you lose access to your account;
      3. Lirio Games is not obliged to offer Pluscoins & the direct purchase of Virtual Goods to you. This means that Lirio Games can decide to stop offering Pluscoins & the direct purchase of Virtual Goods certain players, within certain countries or regions, for legal, regulatory of business considerations.
   6. Upon termination of this TOU, any and all rights you have in relation to the Pluscoins and the purchased Virtual Goods shall immediately and automatically terminate as well.
   7. We will not issue a (partial) refund for Pluscoins and/or Virtual Goods that you have purchased, except as otherwise mandated by the applicable laws of your country.
   8. If a payment is unjustifiably reversed, we can immediately suspend your Account or parts of your Account until the payment is received. In case the payment is unjustifiably reversed, we have the right to also charge the fee which the payment providers has charged us for the reversal.
   9. Right of withdrawal waiver for Pluscoins and/or Virtual Goods:
      • You expressly waive your right of withdrawal for the delivery of digital content not supplied on a tangible medium, provided that the performance has commenced with your explicit prior consent and you have declared that you have waived your right of withdrawal, unless the law in your jurisdiction provides otherwise. This section does not affect your statutory rights.
      • You expressly waive your right of withdrawal for the delivery of services, after full completion of the service, provided that the performance has commenced with your explicit prior consent and you have declared to waive your right of withdrawal as soon as we have completed the contract in full, unless the law in your jurisdiction provides otherwise. This section does not affect your statutory rights.

5. Premium Subscription

   1. Lirio Games offers the possibility to Users to purchase a Premium Subscription.
   2. The benefits and price of the Premium Subscription are shown when making the purchase in MyHorsez.
   3. The Premium Subscription has a duration of one month and will automatically renew every month until you cancel your Premium Subscription. The day on which you purchase your Premium Subscription will be the renewal day for the consecutive months. For example, if you have purchased your Premium Subscription on 14 March, the renewal period will be starting on 14 June, et cetera.
   4. You can cancel your Premium Subscription at any time. This can be done by sending an email via the contact form and/or through your account settings. In case you cancel your Premium Subscription, your Premium Subscription ends on the next renewal day. In case you cancel your Subscription on the renewal day, you will be charged the price for the Premium Subscription for the upcoming month (and no refund will be provided).
   5. Lirio Games has the right to change the price of the Premium Subscription at any time. If Lirio Games decides to do so, we will notify you at least thirty (30) days in advance of any changes. If this price change is implemented within three months of the start of the premium subscription, you have the right to terminate the TOU.
   6. If the price for the Premium Subscription is not paid (on time) or payment is unjustifiably reversed, we can immediately suspend your Premium Subscription and/or your Account until the payment is received. In case the payment is unjustifiably reversed, we have the right to also charge the fee which the payment providers has charged us for the reversal.
   7. We will not issue a (partial) refund for Premium Subscriptions that you have purchased, except as otherwise mandated by the applicable laws of your country.
   8. Right of withdrawal waiver for Premium Membership(s):
      • You expressly waive your right of withdrawal for the delivery of digital content not supplied on a tangible medium, provided that the performance has commenced with your explicit prior consent and you have declared that you have waived your right of withdrawal, unless the law in your jurisdiction provides otherwise. This section does not affect your statutory rights.
      • You expressly waive your right of withdrawal for the delivery of services, after full completion of the service, provided that the performance has commenced with your explicit prior consent and you have declared to waive your right of withdrawal as soon as we have completed the contract in full, unless the law in your jurisdiction provides otherwise. This section does not affect your statutory rights.

6. Intellectual Property Rights

   All intellectual property rights to MyHorsez are owned by Lirio Games. This Agreement does only provide for a license and does not transfer and/or sell any intellectual property rights to MyHorsez or to any copy thereof. All rights that are granted to you are expressly mentioned in and are limited by this TOU, which means that no license, permission or right of access shall be implied.

7. User Generated Content

   1. You grant Lirio Games a worldwide, non-exclusive, royalty-free, transferrable, sub-licensable and irrevocable license to use your User Generated Content for any purpose.
   2. You guarantee that the User Generated Content complies with the rules of conduct as described in article 3 of this TOU.

8. Conformity

   1. MyHorsez is provided on an “as is” basis without any warranty of any kind. This means that Lirio Games does not guarantee that MyHorsez is free from bugs and/or defects, works flawlessly and/or is available at all times.
   2. You understand and agree that Lirio Games can run MyHorsez on different servers (per region), which means that you cannot trade and/or play with other players on different servers.
   3. You are responsible for establishing a secure internet connection and for any additional costs this may bring forth.
   4. Lirio Games may perform maintenance or implement Updates to MyHorsez, which may render MyHorsez temporarily unavailable.

9. Liability

   1. Lirio Games will not be liable to you for:
      1. Any damage resulting from links to websites that are not hosted on the servers of Lirio Games;
      2. Any damage and/or losses as a result of changes to MyHorsez;
      3. Any losses caused by events beyond the reasonable control of Lirio Games;
      4. Any loss or corruption of any data, database or software.
   2. In no event shall Lirio Games be liable under or in connection with this TOU for the following losses and/or damages (regardless of the cause thereof):
      1. Indirect damages and losses;
      2. Incidental damages and losses;
      3. Consequential damages and losses;
      4. Special damages and losses;
      5. Punitive damages and losses;
      6. Exemplary damages and losses.
   3. Nothing in this TOU will:
      1. Limit or exclude any liability for death or personal injury resulting from negligence of Lirio Games;
      2. Limit or exclude any liability for fraud or fraudulent misrepresentation;
      3. Limit any liabilities in any way which is not permitted under applicable statutory laws.
   4. Notwithstanding the limitation of liability as referred to in this TOU, the liability on the part of Lirio Games is limited to an amount equal to the amount you have spent will playing MyHorsez in the 3 months before the event has taken place for which Lirio Games is liable.

10. Term & termination

    1. This TOU comes into force on the moment that you create your Account and accept the TOU. These TOU will continue to remain into effect until it is terminated.
    2. Lirio Games may terminate the TOU by giving at least 30 days’ written notice to you. In this case you will get a (pro rata) refund for any fees paid in advance for the Premium Subscription.
    3. Lirio Games may terminate the TOU in case you are in breach of:
       1. The TOU;
       2. Any other applicable set of rules and/or policies applicable to MyHorsez;
       3. Any applicable laws.
       In this case you will not get any refund for any fees paid in advance for the Premium Subscription.
    4. You can terminate the TOU by cancelling your Account.
    5. In case the TOU is terminated, we may delete your Account.

11. Complaints

    1. In case you have any complaints about MyHorsez, you can submit your complaint via the contact methods as described on our Complaints page (myhorsez.com/en/help/complaints). make sure to submit your complaint within one month from when you first became aware of the issue. Explain your complaint as detailed and clear as possible. We will try to respond to your complaint within 14 working days. In case we require more time, we will let you know and provide an estimate of when you can expect a response.
    2. If you live in the EEA, you may also refer the dispute to an online platform for extrajudicial online settlement between consumers and merchants (http://ec.europa.eu/consumers/odr/).
    3. If we can't solve the issue in an amicable way, the dispute will be submitted to the qualified Dutch court for the district in which we are located (Gelderland). This is unless the law says something different.

12. Modification of this TOU

    Lirio Games has the right to change the terms and conditions of this TOU. You will be notified in advance of any updated and/or changed terms and conditions of the TOU via MyHorsez and/or the e-mail address which is connected to your account. In case you keep playing MyHorsez after a change of the terms and conditions, this means that you accept the changed terms. In case you do not want to be bound by the amended terms and conditions, you have the right to terminate this TOU.

13. Miscellaneous

    1. This TOU constitutes the entire and exclusive understanding and agreement between Lirio Games and you regarding MyHorsez. This TOU supersedes and replaces any and all prior oral or written understandings or agreements between Lirio Games and you regarding MyHorsez.
    2. You cannot assign or otherwise transfer this TOU or any right granted or obligation imposed hereunder, except in case you have received prior written consent of Lirio Games for the assignment or transfer. Lirio Games may freely assign or transfer this TOU without restriction, providing that the transfer does not serve to reduce the guarantees benefitting you under this TOU.
    3. If any term of this TOU is held invalid or unenforceable by a court of competent jurisdiction, that term will be deemed not to form part of this TOU but the remainder of this TOU shall remain in full force and effect.
    4. Where this TOU specifies that Lirio Games shall provide written notice to you, Lirio Games may do so by: (a) sending the notice to any email address supplied or made available by you; or (b) publishing a notice, addressed to users of MyHorsez generally, on its website.
    5. This TOU shall be governed by and construed under the laws of the Netherlands.
    6. Any and all disputes arising from or in connection with this TOU shall be subjected to the exclusive jurisdiction of the court of Gelderland, The Netherlands.

If you have any questions about this TOU, please contact Lirio Games at info@myhorsez.com

On My Horsez you are allowed to have a maximum of one account per person (per server). You are also not allowed to share your account with anyone else, pass it on (or sell it) to anyone else or let someone else log in to it. An account is strictly personal.

Why are you only allowed to have one account?
It is not allowed to have multiple accounts on the same server as this is a form of cheating.

What happens if I create and/or use multiple accounts?
When we discover someone is using (the advantages of) multiple accounts, all accounts involved may be banned permanently.

Help, I already have an account and want to start over!
If you want to make a fresh start, but already have an account, you can submit a ticket when you are logged in by opening the menu at the top left and clicking on 'ServiceDesk'. Here you can request an account reset; the account will then be reset to the beginning of the game.

Help, I can't remember the name or password of my old account!
You can request your username and password if you have the email address. Click here to request the details.

Help, I tried to retrieve my details from an old account, but it still doesn't work!
Please contact us via the email address moderators@myhorsez.com and we will do our best to help you as best as possible.

You are about to switch to another server. Are you sure you want to do this?